What day can I start my holiday? 
Our normal arrival day is Friday, short stays may also commence on a Monday but we can also accomodate other arrival days. Please contact us for more information 
What time can I arrive? 
Your accomodation is available from 3pm on arrival day, unless otherwise agreed. 
Where do I get the keys from? 
We ask all guests to 'phone us 1 hour before arrival - this is approx Bristol, Yeovil or Exeter, depending upon direction of travel. This gives us time to get to The Grange to welcome you.  
When are the facilities open? 
The swimming pool is open 24/7 and kept at 30 degrees celcius.  
What time do I have to leave? 
Guests are asked to vacate their accomodation by 10am on departure day unless we have agreed otherwise. 
Are bedding & towels included? 
Bedding for all beds is supplied - however, we do not supply bedding or sheets for cots. Each person will have a bath towel and bath sheet, with a hand towel in each bathroom/wc. We can provide pool towels on request. 
Are electric and heating costs included? 
The hire cost includes all electric and oil heating costs - for cottages with open fires we provide the wood free of any charge. The fireplaces are not suitable for coal or briquettes. 
Is smoking allowed? 
All of our accomodation is non-smoking, as are all leisure facilities.  
Do you accept pets? 
Yes we accept pets and please advise us when booking. 
What shops are there in the village? 
Cannington has a post office, Spar, a bakers , a butchers and small newsagents. 
Where is the nearest supermarket? 
The nearest supermarket is Morrisons in Bridgwater, where there is also also an Asda and a Sainsbury's. All major stores & Ocado will deliver to The Grange. 
Is there a pub within walking distance? 
The Friendly Spirit is about a half mile away and is easily walkable. They allow kids and have a very good menu. Just behind them is the Globe, they allow kids in the rear lounge and also do food. At the other end of the Village is The Kings Head, food is available and kids seem welcome in the restaurant area. . There are many other pleasant pubs within a few minutes drive - the Enmore Inn is particularily nice for a more upmarket pub meal. 
If you have any more questions or need any advice on your stay, please dont hesitate to call us on 01278 652216. 
Do you accept Stag / Hen type groups. 
We will consider any potential booking on its individual merits - normally we request that all of the Grange accomodation is booked and paid for by the group, and we also ask for a mishap deposit of £50 per head - this is refundable subject to no mishaps! 
What should we bring with us? 
We will supply all the essentials to make your stay as relaxing as possible, you just need to bring bring food and drink for your stay. Don't panic if you forget something as the local village Spar shop (open until 10.00pm) is only a three minute drive away and there are a variety of other major supermarkets within 4 miles. 
If you have questions about specific items please ask. 
Are we a wedding reception venue? 
Yes, please get in touch with us to discuss your requirements. 
If you have any more questions or need any advice on your stay, please don't hesitate to call us on 01278 652216. 
Important Terms and Conditions 
Deposits and balance payments. 
We require a 25% deposit to secure each property booked.  
This reserves the property until 2 months prior to arrival, at which point the balance falls due.  
The deposit must be received within 72 hours of the booking being agreed unless otherwise agreed in writing. 
We will accept a cancellation up to 2 months prior to the arrival date - you may receive a refund of the deposit less an administration fee and no further payment will be due. 
We do not accept cancellations within two months of the arrival date, this means that if you have paid the full balance and then cancel within two months of arrival you will not get any monies refunded. 
As soon as we are notified of a cancellation we will re-offer the property, if we can obtain a fresh booking we will refund any amount we achieve minus any costs to re-let. 
Non-payment of balances. 
The responsibility for paying balances is yours - we will tell you what amount is due by what date in a confirmation letter/email once we have received a deposit.  
Where we do not receive a balance payment we will make reasonable efforts to contact you, if we are unable to do so we reserve the right to attempt to re-let the property, if we are not succesful we will look to you for payment of the outstanding balance. 
Its really important that if your plans change for whatever reason, let us know !  
I've booked part of the The Grange - will you reserve the rest for me in case I need them as well? 
We don't take provisional bookings for properties as such, so a property will always be available to others unless it is booked. 
If you are booking properties with the possibility of needing further accommodation, please let us know - we cannot guarantee that they will be available for you, but we can sometimes give you a call prior to accepting the other booking - this isn't guaranteed though as often people calling to book want to know that they have secured their reservation. 
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